Orders are packed after payment confirmation and stock validation. We aim to dispatch quickly while keeping every parcel private, accurate, and properly checked before it leaves our side.

• Order confirmation can arrive before the courier pickup scan appears.
• During sale periods, restocks, or holidays, preparation may need a little extra time.
• If an item needs replacement approval, support will contact you before moving ahead.

Delivery timelines shown at checkout are practical estimates based on courier movement. Metro and major city deliveries usually move faster, while regional routes may take longer depending on local courier scans.

• Tracking updates become more accurate after the first courier scan.
• Weather, holidays, and local courier load can affect final delivery time.
• We keep the communication clear if a visible delay comes up.

Every order is packed with privacy in mind. The outside parcel stays plain and does not mention product names, collection names, or intimate category details.

• Plain external packaging is used wherever operationally possible.
• Courier labels only carry required shipment and address information.
• The buying experience stays private from cart to delivery.

Tracking links and shipment updates are shared once the courier provides them. Some links can take a few hours to show movement after dispatch because courier scans update in batches.

• Use the latest tracking link for the most accurate delivery status.
• If scans pause briefly, the parcel may still be moving between courier hubs.
• Support can help check delayed or unclear tracking updates.

If there is an address issue, missed call, delivery attempt, or courier concern, our support team helps resolve it with the available courier options.

• Keep your phone reachable around the expected delivery window.
• Address or phone corrections are easiest before dispatch.
• If a parcel returns to origin, re-shipping or refund steps depend on product eligibility and courier status.