Eligibility

What can be returned

Eligible products may be returned only if they are unused, unopened, sealed, and in original packaging. Intimate-use items, opened hygiene products, and products with broken seals may not be accepted unless they are defective or wrongly delivered.

Claims

Damaged or wrong item

If you receive a damaged, defective, incomplete, or wrong item, contact support as soon as possible with your order number, photos, and unboxing details.

• Keep the packaging until support reviews the issue.
• Do not use a product if you believe it is defective or incorrect.
• Replacement, refund, or store credit depends on inspection and product eligibility.

Process

How to request a return

Contact support with your order number, registered mobile or email, product name, issue details, and photos where applicable. Support will confirm whether pickup, self-ship, replacement, or refund is available.

Refunds

Payment reversal

Approved refunds are usually sent back to the original payment method. Processing time depends on the payment gateway, bank, wallet, or card network.

Non-returnable

Items we may not accept

Opened intimate products, used products, damaged packaging caused after delivery, missing accessories, hygiene-sensitive items, and sale items marked final sale may not be eligible for return.

Cancellation

Before dispatch

Cancellation requests are easiest before dispatch. Once shipped, cancellation depends on courier status and product return eligibility.