Data
Information we collect
We may collect your name, mobile number, email address, delivery address, order details, wishlist activity, support messages, payment reference, and basic website usage data.
- Account and checkout details help us process your order.
- Delivery details are shared only with logistics partners needed to ship the order.
- Support messages help us resolve questions, returns, refunds, and account requests.
Usage
How we use it
Your information is used for order confirmation, payment verification, delivery, customer support, fraud prevention, account access, service updates, and optional offers you choose to receive.
- WhatsApp or email updates are used for order and offer communication.
- Payment details are handled through payment providers; we do not store full card details.
- We use limited analytics to improve product discovery and store performance.
Sharing
Who gets access
We do not sell customer information. Limited data may be shared with payment gateways, shipping partners, technology providers, and legal authorities when required to operate the store or comply with law.
Control
Your choices
You can request corrections, account help, marketing opt-out support, or information about stored details by contacting House of Pandey support.
- You can unsubscribe or stop promotional updates.
- You can request account detail correction.
- Some order records may be retained where tax, fraud-prevention, or legal obligations require it.
Security
How we protect data
We use access controls, secure checkout practices, and operational safeguards to reduce unauthorized access. No online system is risk-free, so customers should also protect their account credentials.
Updates
Policy changes
This policy may be updated as the store, payment methods, delivery partners, or legal requirements change. The latest version will be posted on this page.
